Privacy Policy

At goMDnow, we value your trust and are committed to protecting your personal information. Our Privacy Policy outlines how we collect, use, disclose, and safeguard your information as you use our services.

What personal information do we collect?
How your information is used and protected?
With whom do we share your information?
How your data is secured and your rights with us?

By enrolling in our services, you consent to the practices described in this policy. goMDnow does not sell, share or distribute Customer Information to any third-party organization.

1. Information We Collect

We may collect the following types of information from employees and employers who enroll in our drug and alcohol testing services:

a. Personal Information

Name
Contact information (email address, phone number, address)
Date of birth
Driver's license number
Employer information (if applicable)
Credit or debit card number
Other information necessary to fulfill our services

b. Testing Information

Drug and alcohol test results
Test dates and times
Testing locations
Medical records (as required for certain tests)
Information regarding random drug testing consortium participation

2. How We Use Your Information

We use the collected information for the following purposes:

a. Providing Testing Services

We use your personal and testing information to conduct random testing consortiums, return to duty process and follow up tests, generate certificates, and deliver testing results to employers and employees.

b. Compliance with Legal Requirements

We may share your information as required by federal and state laws and regulations, including reporting positive test results and violations to FMCSA Clearinghouse.

c. Customer Support

We use your information to provide customer support, answer inquiries, and address concerns related to our services.

d. Technical data

We use technical information to deliver, monitor, and continuously enhance any service we give to our customers and monitor our website usage by our customers. Cookies assist us in gaining a deeper understanding of our users, which enables us to give a more customized and personalized experience.

e. Improving Our Services

We may analyze anonymized data to improve the quality and effectiveness of our drug and alcohol testing services.

f. Marketing Communications

With your consent, we may use your contact information to send you newsletters, promotions, and other marketing communications.

3. Information Sharing

We may share your information in the following circumstances:

Service Providers: We may share your information with trusted service providers who assist us in delivering our services, such as laboratories and medical professionals.
Legal Obligations: We may disclose your information when required by law.

4. Data Security

We take the security of your information seriously. We implement industry-standard security measures to protect your data from unauthorized access, disclosure, alteration, or destruction.

5. Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable laws and regulations.

6. Your Rights

You have certain rights regarding your personal information, including the right to access and make changes in your data. To exercise these rights or if you have any questions or concerns about your privacy, call us at 980-655-4455

For California Residents: Privacy Rights under California Civil Code Sections 1798.83-1798.84

California Civil Code sections 1798.83-1798.84 give California residents the right to ask us for a notice describing the categories of Personal Information we share with affiliated companies or third parties for their direct marketing purposes. The notice will identify the categories of information shared and include a list of the third parties and affiliates with which it has been shared, along with their names and addresses. Please allow 30 days for a response. If you are a California resident and would like a copy of this notice, please submit a written request to the email address at the end of this document.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on our website, and the revised policy will be effective immediately upon posting.

8. Emails and Messages

We may send emails and messages to employees and employers for various purposes related to our drug and alcohol testing services. These communications may include, but are not limited to, notifications about upcoming tests, test results, service updates, and marketing communications. By enrolling in our services, you agree to receive these communications.

Opting Out: You may choose to opt out of receiving marketing communications from us at any time by following the unsubscribe instructions included in our emails or by contacting us. Please note that even if you opt out of our marketing communications, you may still receive important service-related emails, such as notifications about upcoming tests or test results.
Phishing: Be cautious of phishing attempts. We will never request sensitive personal information (such as payment details) through email or messages. If you receive any suspicious emails or messages claiming to be from us, do not respond or click on any links contained therein. Instead, contact us immediately.

9. Changes to Email and Message Preferences

You have the option to update your email and message preferences at any time. If you wish to change your communication preferences or have any questions or concerns related to emails and messages, please contact our Privacy Officer at 980-655-4455